SHIPPING & RETURNS
SHIPPING POLICY
ACA® offers free worldwide shipping for orders above 40€.
Orders are shipped from Monday to Friday, excluding public holidays.
‣ An item ordered by 23:00 (New York time) Monday to Thursday will be delivered the day after (Tuesday to Friday).
‣ An item ordered after 23:00 (New York time) Thursday until Sunday will be delivered the following Monday.
Most of the orders begin processing as soon as your online purchase is completed. Your order will be shipped once the items are located in stock, your payment is approved and the receiving address is verified. As soon as your order is dispatched, you will be notified by email. Please note that business days are Monday to Friday, excluding public holidays.
After your order leaves our warehouse, delivery times vary according to the location of your shipping address and it can take up to 11 business days.
If you are not available to receive your delivery, the carrier might leave a contact card (depending on the type of delivery service and carrier) at your address indicating when they will attempt to re-deliver the package. If you are not able to receive the parcel on the last attempt the carrier is willing to make, it will be returned to the carrier depot. Then, you will have to contact the carrier to make arrangements for the collection, otherwise, the order will be returned to our warehouse and you will be refunded through your original payment method.
RETURN AND REFUND POLICY
We hope you will love your ACA® purchase, but we are happy to accept returns or exchanges within 28 days from the date of purchase.
We allow only one exchange per item. If the item is still not satisfactory after the exchange, you may return the item at that time.
Your refund will be credited to your original payment method used at the time of purchase. You will receive an email confirmation that we have received your parcel and started the return or exchange process.
It can take up to 14 days for your bank or credit card to process your refund. If you do not see a credit to your account after 14 days or more of receiving the email confirmation, please contact your bank or credit card for more information.
Items purchased from the ACA® website cannot be returned or exchanged at an ACA® retail store, ACA® outlet store or department store.